These terms apply to rooms booked directly with The Pack and Carriage London.
Your booking
A booking is confirmed once you receive a confirmation email from us. Please check it and tell us straight away if anything is wrong.
Rates shown include VAT and are per room, per night, for the number of guests selected.
Payment
The payment terms depend on the rate you choose, and are shown on that rate before you book. Non-refundable rates are charged in full at the time of booking; flexible rates are not charged then — we securely hold your card to guarantee the room and payment follows the terms shown on the rate.
Your card is stored securely by our payment provider and checked when you give it to us. We do not place a pre-authorisation or reserve any amount on it when you book.
Deposit on arrival — the hotel takes a refundable damage deposit of £100 by credit card at check-in. It is returned in full at check-out, subject to an inspection of the room.
Cancellation
The policy that applies to your stay is the one shown on the rate you selected, and is repeated in your confirmation email.
- Flexible — cancel free of charge up to 72 hours (3 days) before arrival. Cancel after that point, or fail to arrive, and the full stay is charged.
- Non-refundable — charged in full at the time of booking. No changes and no refunds.
To cancel or amend, use the link in your confirmation email or contact us on +44 20 7916 2181.
Check-in and check-out
- Check-in: From 13:30
- Check-out: By 10:30
Please let us know your expected arrival time in advance.
House rules
- Pets — Not allowed
- Children — Welcome at any age
- Minimum age — Check-in from 18
- Accessibility — There is no lift — every floor is reached by stairs. If you need step-free access, contact us before you book and we will tell you exactly what to expect
No-show, smoking and damage
- No-show — If you do not arrive and have not cancelled within the terms of your rate, the full stay is charged.
- Smoking — The hotel is entirely non-smoking, bedrooms included, and this covers e-cigarettes and vaping. Smoking anywhere indoors incurs a specialist cleaning charge.
- Damage — You are responsible for damage to the room, its contents or the hotel caused by you or anyone in your party. The cost of repair, replacement or specialist cleaning may be charged to the card held for your booking, at the manager's discretion.
Special requests
All special requests are subject to availability and additional charges may apply. We cannot guarantee them.
Contact
The Pack and Carriage London, 162 Eversholt Street, Euston, London NW1 1BL +44 20 7916 2181 · bookings@thepackandcarriage.london
The Pack and Carriage London · A sole trader, not a limited company · Proprietor: Sanchit Patel · Address for service: 30 St Georges Drive, London SW1V 4BN