The Pack and Carriage London, 162 Eversholt Street, Euston, London NW1 1BL
We would rather tell you plainly what this building can and cannot do than have you arrive and find out. If anything below is unclear, or you need something not mentioned, please contact us before you book on +44 20 7916 2181 or at bookings@thepackandcarriage.london and we will give you a straight answer.
Getting around the building
There is no lift — every floor is reached by stairs. If you need step-free access, contact us before you book and we will tell you exactly what to expect
If stairs are difficult for you, please talk to us before booking. We cannot change the building, but we can tell you exactly what is involved and what we are able to do.
What we can confirm today
- Assistance dogs are welcome. The house rules say we do not accept animals; that rule does not apply to a registered assistance dog. You do not need permission, though telling us in advance helps us prepare the room.
- Reception is staffed around the clock, so there is always someone to ask for help, whatever time you arrive.
- Check-in — From 13:30. Tell us your arrival time and we will have someone ready to meet you.
What this building cannot do
A plain answer is more use to you than a hopeful one, so unless we have told you otherwise in writing:
| Entrance | Tell us before you arrive and we will meet you at the door and help with your luggage. |
| Ground-floor rooms | A few bedrooms are on the ground floor. Ask for one when you book — we will do our best, but cannot guarantee it. |
| Bathrooms | No bathroom is adapted — there are no grab rails and no shower seat. |
| Doorways | Bedroom doorways are not wide enough for a wheelchair. |
| Hearing and vision | There are no visual or vibrating fire alarms, and no hearing loop at reception. |
If any of this rules us out for you, please tell us before you book rather than after. We would rather lose the booking than have you arrive at a building you cannot use.
This website
We aim to meet WCAG 2.2 level AA on the booking site: it works with a keyboard alone, the text can be enlarged in your browser without breaking the layout, form fields are labelled, and colour is never the only way information is given.
If you hit a barrier on this site — or would simply rather book by phone or email — contact us on +44 20 7916 2181 or at bookings@thepackandcarriage.london and we will take the booking for you.
Feedback
Tell us if we have got something wrong or if there is something we should add. We would rather know.